This can happen if you are logged in to the wrong website.
If you have a cloud account make sure you have logged in at this website https://cloud.visualcoaching2.com/
If you are logged in at https://www.visualcoaching.com/ then you are using the wrong website, and most likely you will get an error or cant see any documents.
Log out and go to https://cloud.visualcoaching2.com/ then all should be fine.